Help & FAQ

👉 Track your shipment status in real time
👉 Track Order

👉 Request a return, exchange, or instant store credit
👉 Return & Exchange Portal

Use the AI chat in the bottom-right corner for instant answers.

Once your order has shipped, you’ll receive a confirmation email with tracking details.
You can also check your order status anytime via our Track Order page.

👉 Track Order

Order Processing:
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Transit Time:
Estimated delivery times are: 

• USA: 7–14 business days.
• CANADA: 10–16 days.
• EUROPE: 10-16 days.
• AU/NZ: 12–24 days.
• REST OF THE WORLD: 15–30 days.

Order Cut-Off Time:
5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

Delivery times may vary due to destination, local postal services, or customs processing.

Yes, we offer free standard shipping on all orders over $119.

If your order is still within the estimated delivery window, we recommend checking the tracking link first.

👉 Track Order

If your package is significantly delayed beyond the expected timeframe, please contact us via email with your order number.

We offer a 30-day return window from the date you receive your order.

To be eligible:

• Items must be unused
• In original condition
• In original packaging

Full details are available in our Return & Refund Policy.

All returns and exchanges are handled through our self-service return portal for the fastest resolution.

👉 Start a Return or Exchange

You’ll be guided step-by-step to choose the best option for your situation.

Depending on your order and return reason, you may see the following options:

• Instant Store Credit (Recommended)
  Issued immediately and often includes bonus value
  Fastest option — no waiting in many cases
• Exchange
  Swap for a different size or color
• Refund to Original Payment Method
  Requires return shipment and inspection
  Processed after we receive and approve the return

Processing times may vary depending on your payment provider.

Refunds to the original payment method are processed after the returned item is received and inspected.

Store credit refunds are typically issued instantly once approved.

We accept major payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

Only one discount code can be applied per order.

Yes, we offer digital gift cards.
For more information, please contact us via email.

For sizing help, email: sales@westonfinch.com

Most items fit true to size.
If a product fits differently, this will be clearly noted on the product page.

Material details are listed on each product page.
We focus on materials that balance comfort, durability, and style.

We encourage using our self-service tools first, as they provide the fastest resolutions:

• Order tracking
• Returns & exchanges
• AI-powered live help

If you still need personal assistance, you can reach us via email:

📧 sales@westonfinch.com

Please include your order number and a brief description of the issue to help us assist you efficiently.

Monday to Friday

9:00 – 17:00 CET

Yes. For wholesale or bulk inquiries, please contact:

📧 sales@westonfinch.com

Weston & Finch is operated by VG Business B.V., registered in the Netherlands.

Registered Address:
Berkenlaan 22
1431 JE Aalsmeer
Noord-Holland
Netherlands

Chamber of Commerce (KvK): 87687860
VAT Number: NL864369712B01

VG Business B.V. is the seller of record and is responsible for all orders, customer service, returns, and refunds made through this website.